FIXTITLE Rick Crawford essay.docx

Rick Crawford has over 30 years’ experience within the transportation industry, specializing in HHG. He joined the moving company, Graebel Van Lines in 1987. The standards of high-quality service and commitment promised to each client is the precise example Rick demonstrates.

Rick expresses a strong passion for what he does by providing excellent serviceability, well above expected while also exhibiting a positive attitude between any whom he meets along the way. He puts forth the effort to care for customers’ household goods safely and on time.

With 3 million miles to his record, Rick continues to mentor other drivers and help at the warehouse when he is available. His experience pushes him to constantly improve his performance allowing him to implement satisfaction, personally guaranteeing nothing less. Rick is driven and customer focused, proving consistency through his long-standing, successful career within the field.

Placing safety as his first concern, Rick’s influence on new drivers has been impactful, as well as most appreciated by his clients and Graebel Van Lines. Rick displays a respectful decorum; presenting himself as a valuable professional that is truly compassionate about his work. His amount of achievements increase, along with his dedication in providing exceptional service of the highest quality within his ability.

As an owner operator, Rick takes pride in his presentation and over-all performance. In meeting with customers, Rick engages in conversation eager to find a few common denominators to discuss; establishing communication and a solid relationship. He earns their trust and approval by applying the simple steps that define his character: being honest, reliable, and positive.

The team at Graebel Van Lines acknowledge Rick as an ambassador and a great representation of the company. Over the years, combined with lots of hard work, Rick has been selected as the recipient for the Performance Recognition Award twice, in 1995 and 1997. He was also named Graebel Van Lines Driver of the Year 2011, 2012 and again for 2014. In 2013, he was the runner-up. The company’s All Star Fleet consists of their drivers that stand out among the rest for their outstanding scores pertaining to safety, on-time deliveries, customer satisfaction reviews, etc. Rick has made the All Star Fleet multiple years in a row for his exemplary service.

COO of Graebel Val Lines, Chris Preston had this to say of Rick:

“Rick brings a number of positive attributes to Graebel Van Lines. His great attitude and approach with all he encounters, confidence in his ability and experience to challenge the process and make recommendations to improve the overall HHG move experience. He is also business savvy and educates other contractors on the best way to manage their business. What we appreciate the most, is his passion for this business and that he loves what he does!”